Game Support Specialist with German (Relocation)

years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and

international companies. We believe in helping people grow into their best selves, and our

ever-growing network of happy candidates and clients is what drives us forward. Let’s shape

the future together!

For one of our clients – a leading provider of digital solutions, AI automation, and customer

experience services, enabling global brands to enhance digital experiences across fintech,

high-tech, tourism, and gaming industries, we are looking for – Game Support Specialist

*Respond promptly to player inquiries via email and ticketing system;

*Provide expert support for PC and console games, resolving technical and gameplay issues;

*Document and track player interactions in the support system accurately;

*Collaborate with the team to improve support processes and player experience;

*Maintain a high level of professionalism and empathy in all player communications.

*Fluent in German and very good English;

*Previous experience in gaming or customer support is a plus;

*Strong written communication skills and attention to detail;

*Ability to work 8-hour shifts according to schedule;

*Passion for video games and helping players enjoy their experience.

*Competitive salary and benefits package;

*Includes additional health and vision insurance for employees and their families;

*Free online courses, coaching, and individual sessions for personal and professional growth;

*Enjoy a variety of discounts on dining, beauty services, transportation, and more;

*Career growth and development opportunities;

*Collaborative and inclusive workplace culture;

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next

step. Kindly share your detailed resume in English when you get a chance. (and don’t forget

to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match

our requirements. Your privacy is of utmost importance to us, and all your information is

safeguarded in compliance with the regulations of the Commission for the Protection of

Personal Data (Astrea Recruitment, reg. No 1809).

This means we take care of the major steps involved in your relocation—such as covering travel costs, assisting with housing arrangements, and supporting you with all necessary documents and logistics.

Sofia is one of those places that surprises you—in the best way. It’s a city where you can build a career in a fast-growing tech scene, then grab a great coffee for a few euros and meet friends in a cozy bar or creative coworking space. Weekends? They’re for hiking in the mountains right behind the city, soaking in mineral springs, or taking a quick trip to the sea.

Life here feels easy: the cost of living lets you enjoy more, stress less, and actually have time for the things you love. People are warm, open, and always ready to welcome newcomers into their circles. There’s a strong sense of personal freedom, a relaxed vibe, and a growing international community that makes you feel like you belong.