DESCRIPTION
Join a leading tech company as a German-speaking Support Specialist in Portugal. You’ll support customers with online orders, deliveries, returns, refunds and payment-related questions, while working remotely from Portugal with relocation support and accommodation available.
- As a German-speaking Support Specialist, you will assist customers with online order-related queries throughout the full customer journey.
- Your tasks will include managing delivery issues, shipping investigations, returns, refunds, payment-related questions and order information requests. You will communicate with customers by phone and email, while also coordinating with internal teams, couriers, carriers and financial partners when needed.
- You will work with sensitive customer information, so accuracy, confidentiality and attention to detail are essential. You will also use internal systems, including SAP, to keep clear records of customer interactions and transactions.
REQUIREMENTS
- You are fluent in German and English
- You have excellent written and verbal communication skills
- You are detail-oriented and accurate in your work
- You can handle complex issues with minimal supervision
- You are a strong problem solver with a customer-focused mindset
- You are comfortable working with sensitive information
- You are flexible and able to manage changing workloads, including occasional overtime
- You enjoy working as part of a team and contributing to shared goals
- Experience with SAP or back-office work is a plus, but not mandatory
OFFER
- Paid training at the start of your employment
- Salary package depending on the selected accommodation option
- Comprehensive health insurance from your first day of work
- Meal allowance paid on a tax-free debit card
- Flexible start date, depending on availability
- Remote work from Portugal, with the possibility of working from your own apartment or company accommodation
- Technical equipment provided
- Career opportunities in a dynamic and international environment
- Inclusive and supportive team culture
- Accommodation
- Airport pick-up
- Administrative support with registration in Portugal
- Reimbursement of flight costs
- Full training to help you start successfully in your new role
SKILLS
Tech Support
Mobile Devices
Order Support
ARE YOU THE PERFECT CANDIDATE?
Be one of the first to apply
