DESCRIPTION
We are looking for Customer Support Agents with Greek & English who will contact and support the best customers in the market.
Responsibilities:
• Providing support in Greek by phone, email and Live chats;
• Processing with high attention to details and content;
• Identifying clients' needs and proactively proposing solutions;
• Focusing on customer expectations and satisfaction;
• Working closely with our team to improve and establish the necessary processes.
REQUIREMENTS
• Previous experience as a support agent online, ideally within the iGaming/Gambling industry
• Proficiency in English and Greek, both written and spoken;
• Proactive person with good support/sales skills;
• Strong communication and negotiation skills;
• Attention to detail;
• Availability to work in office and on shifts covering Monday to Sunday 24x7
• Shifts:
- Day shift 9,00am to 18,00pm and 14,00pm to 23,pm rotating each week – working 5 days, 2 days off on a wish based schedule 1 month in advance
- Late shift 17,00pm to 2am – working 5 days, 2 days off on a wish based schedule 1 month in advance
- Night shift 23,00pm to 9am – 3 days work, 3 days off
OFFER
• ???? Competitive salary and attractive bonus scheme - up to 50% monthly bonuses;
• ???? Monthly food vouchers (200 BGN);
• ???? Working in a dynamic International company;
• ???? Taxi vouchers;
• ???? Up to 25 paid leave days;
• ???? Six additional days of undocumented sick leaves;
• ???? Birthday, wedding and newborn gifts;
• ⚽ Multisport card;
• ???? Team-building events and activities;
• ???? Sunny, spacious office;
• ???? Food vouchers, breakfast, fruits, and snacks available in the office;
• ???? Ability for career and professional growth within the company;
SKILLS
Attention To Detail
Good Communication Skills
Time Management
Problem-Solving
