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Information

Arvato Direct Services Munster GmbH

Information Technology

Temporary

6 - 12 months

24.000 € - 30.000 € gross / year

Full-time

Technical Advisor Spanish (m/f) in Münster, Germany

Germany » North Rhine-Westphalia

Description

Your challenge:

Would you like to be part of an international team with good career opportunities in an internationally recognised company? Then start working for Arvato! More than 500 employees in Münster, Germany work in different departments providing professional assistance to our customers within Europe.

Join our Technical Support Team and assist business customers (B2B) for technical inquiries regarding installation, commissioning, fault analysis and troubleshooting, as well as for invoicing, account administration and general application support.

  • Processing and resolving technical queries in collaboration with internal service departments as well as the escalation teams of the customer
  • Individual support for assigned business customers
  • Individual technical support including installation, deployment, error analysis & troubleshooting
  • Servicing of all functions of customer specific EDP systems (telephone systems, databases etc)
  • Case ownership (responsible for customer relations and interaction per case)
  • Central contact person for the customer, generating of escalation tickets as well as follow ups of the entire escalation up to the final closure of the ticket.
  • Gathering of all relevant information and use of solution scenarios/processes in order to identify/reproduce/resolve the customer query.
Requirements

Your profile:

  • Excellent Spanish language skills (spoken and written) on native speaker level
  • Good knowledge of the English language
  • Thorough software knowledge (i.e. SharePoint, Exchange, OneDrive, Skype for Business)
  • Analytic capabilities, solution-oriented working
  • Technical understanding
  • Service-oriented, patient and friendly manner
  • Professional communication skills
  • Sufficient typing skills

About our company:

Behind Arvato CRM Solutions are numerous services that you use every day: for example, every time customers book a flight, extend a phone contract, or want to make a complaint about shoes they ordered in an online shop, there is a good chance that we as service providers are working behind the scenes.

On behalf of our clients, Arvato CRM Solutions currently maintains relationships with over 600 million consumers and business clients, on five continents in over 35 languages. On the phone, by e-mail or post, or in livechat as well as on social media, around 43,000 employees at over 100 locations support our clients every day in offering excellent customer service. Arvato CRM Solutions is part of the service provider Arvato - a division of the international media group Bertelsmann.

Offer

What we offer:

  • Integration with an international team in a multicultural environment
  • Intensive induction period and product training from the outset
  • Great career opportunities
  • Corporate healthcare management (medical checkups, vaccinations etc.)
  • We support you in order to ensure a smooth beginning at Arvato in Münster
  • We provide free German courses twice a week

 

Information

Arvato Direct Services Munster GmbH

Information Technology

Temporary

6 - 12 months

24.000 € - 30.000 € gross / year

Full-time