DESCRIPTION
Irish-Speaking Security Consultant
Location: Sofia, Bulgaria
Salary: 3,500 BGN/month + up to 300 BGN bonus + 3,000 BGN signing bonus
Join our team as an Irish-speaking Security Consultant and support one of the world’s largest search engine platforms. You’ll work in a fast-paced, international environment where strong communication, problem-solving, and customer focus are key.
What We Offer
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3,000 BGN welcome bonus
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Monthly rent allowance
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Flexible contract options (temporary or part-time)
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Relocation support (transport, hotel stay, rent, long-term housing assistance)
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Fully paid training
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Stable, long-term career opportunities
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Competitive salary package
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Additional health insurance
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50+ benefits and services
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Supportive international environment
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Continuous learning and development
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Employee referral bonuses
Your Responsibilities
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Provide professional, high-quality support with strong customer satisfaction
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Use CRM, ticketing, and support tools effectively
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Communicate with customers through phone, email, and chat
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Resolve inquiries within SLA using defined processes and knowledge resources
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Meet performance targets for handling time, first-call resolution, and satisfaction
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Share best practices and support team knowledge
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Participate in ongoing training to stay up to date on products and industry trends
What You Need
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Fluent Irish and English
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Strong communication and customer-service skills
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Ability to follow structured workflows
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Excellent listening and problem-solving abilities
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Fast learner who adapts quickly to new tools and processes
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Self-motivated and committed to customer satisfaction
Who Thrives Here
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Service-driven individuals who put customers first
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Communicators who explain complex issues simply
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Creative problem-solvers
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Team players who support and uplift colleagues
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People who stay calm under pressure and adapt quickly