DESCRIPTION
Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES – then here is a role for you – join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
Responsibilities:
- Provide best-in-class Customer Support to all customers via phone, email, and chat
- Troubleshoot a variety of customer issues and work with internal teams when needed, to assess and resolve
- Follow company procedures, processes, and best practices to effectively manage customer cases
- Aggressively work to resolve customer issues within SLA whilst maintaining a high level of customer satisfaction
- Report, profile, and when possible, diagnose new product issues
- Determine severity, frequency, and possible workarounds
REQUIREMENTS
Requirements:
- 1 or more years working directly with customers to resolve customer / technical issues
- Fluency in Norwegian
- Excellent English language skills
- Comfortable troubleshooting problems with customers over the phone and via email
- Excellent communication and collaboration skills
- Able to work independently and multi-task effectively in a fast-paced environment
- Familiarity with support-ticketing systems
- Experience serving enterprise-level customers is a plus
OFFER
We offer:
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
SKILLS
Norwegian
English
Problem-Solving
ARE YOU THE PERFECT CANDIDATE?
Be one of the first to apply
