DESCRIPTION
Digital Trust & Safety Specialist (Polish Speaking)
Location: Sofia, Bulgaria
Salary: €1550 per month + €1500 signing bonus + relocation package
Job Overview
We are seeking a detail-oriented Digital Trust & Safety Specialist with fluency in Polish and strong English communication skills to join our Trust & Safety team. In this role, you will be responsible for reviewing user-generated content and account information, ensuring compliance with platform policies, and helping maintain a safe and trusted online environment.
The ideal candidate is analytical, organized, and comfortable making decisions involving sensitive or potentially disturbing content. You will play a critical role in identifying risks, investigating suspicious activity, and enforcing community standards.
Key Responsibilities
Review user-generated content, account information, and back-office data to ensure compliance with company policies and guidelines.
Analyze potentially sensitive, graphic, or disturbing content while maintaining professional judgment.
Take prompt and appropriate action on content, accounts, or activities that violate policies or pose risks.
Apply internal policies consistently and accurately while maintaining high-quality decision-making standards.
Monitor trends and identify behavioral patterns that may indicate fraud, spam, abuse, or other harmful activities.
Escalate complex cases when necessary and provide clear rationale for decisions.
Stay informed about policy updates and operational procedures to ensure accurate implementation.
Contribute to maintaining a safe and secure digital environment for users.
Required Qualifications
Fluent Polish language skills (written and spoken).
English proficiency at B2 level or higher.
Strong attention to detail and accuracy.
Excellent analytical and problem-solving skills.
Ability to make objective decisions and provide logical reasoning to support outcomes.
Comfortable reviewing sensitive or potentially disturbing content.
Strong organizational and time-management skills with the ability to manage high work volumes and changing priorities.
Preferred Qualifications
Previous experience in Trust & Safety, content moderation, fraud investigation, risk management, compliance, or related fields.
Experience identifying and investigating fraudulent, abusive, or suspicious activities.
Knowledge of online safety, community guidelines, and content moderation practices.
Experience working in fast-paced operational environments.
Key Competencies
Critical thinking and decision-making
Attention to detail
Pattern recognition and risk assessment
Communication and documentation
Integrity and professionalism
Adaptability and resilience
Time management and prioritization
Why Join Us?
Opportunity to contribute to online safety and user trust.
Collaborative and supportive work environment.
Professional growth and development opportunities.
Exposure to cutting-edge digital trust and safety operations.
REQUIREMENTS
Fluent Polish language skills (written and spoken).
English proficiency at B2 level or higher.
Strong attention to detail and accuracy.
Excellent analytical and problem-solving skills.
Ability to make objective decisions and provide logical reasoning to support outcomes.
Comfortable reviewing sensitive or potentially disturbing content.
Strong organizational and time-management skills with the ability to manage high work volumes and changing priorities.
OFFER
Salary: €1550 per month + €1500 signing bonus + relocation package
SKILLS
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