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DESCRIPTION
Do you want to build an international career while living in sunny Lisbon? Our client is looking for a Polish-speaking Customer Support Agent to join their dynamic and multicultural team in Portugal.
Take the next step in your customer service career by supporting customers through phone, email, and chat while enjoying an attractive relocation package, excellent career development opportunities, and life in one of Europe's most vibrant capitals.
About the company
Our client is a global leader in Customer Experience Management and shared services for international markets. With more than 9,000 employees representing 82 nationalities, they provide services in 35 languages across 64 markets. Recognized as one of Portugal's best employers, they have been named Best Company to Work For in Portugal eight times by the Great Place to Work Institute and have also received multiple awards from Exame Magazine.
What will you do?
- Provide inbound customer support regarding bookings and purchases of products and services
- Assist customers with payment, shipping, returns, exchanges, and account-related inquiries
- Handle customer requests, changes, complaints, and other service-related issues
- Deliver high-quality customer service via phone, email, and chat
- Ensure each customer receives a professional and efficient support experience
REQUIREMENTS
Candidate profile
- Fluent in Polish and English, both written and spoken
- Motivated to relocate and start an international career in Portugal
- Excellent communication and interpersonal skills
- Strong team player with a customer-oriented mindset
- Able to handle confidential and sensitive information with professionalism
- Previous experience in customer service is considered an advantage
OFFER
Employer offers
- Competitive fixed salary with performance bonus
- Accommodation in a room within a company-owned apartment
- Reimbursement of initial flight expenses
- One free return flight to your home country each year
- Private health insurance
- Free Portuguese language courses, water sports activities, hiking excursions, and other social benefits
- International career opportunities in a multicultural environment
- Comprehensive onboarding and training program
- Excellent opportunities for professional growth and internal career development
About Portugal
Portugal offers an exceptional quality of life with a warm climate, beautiful coastline, rich culture, and welcoming atmosphere. Whether you enjoy the vibrant city life of Lisbon or the charm of smaller towns, you'll find a great balance between work and leisure while experiencing one of Europe's most attractive destinations for international professionals.
SKILLS
Problem-Solving And Interpersonal Abilities
Good Communication Skills - Written And Oral
ARE YOU THE PERFECT CANDIDATE?
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