Relocate to Dublin: Operations Analyst - Dutch Market

Are you passionate, driven to reach goals and objectives, have excellent attention to details and have experience in a client focused environment? Become a Community Operations Analyst in beautiful Dublin!

As a Community Operations Analyst, you will be an integral part of the Operations Integrity department, which is dedicated to ensuring adherence to community standards and implementing safety measures on clients’ platforms. Your primary responsibilities will involve reviewing reported or flagged content and evaluating it against company standards. In performing these tasks, you will need to meticulously adhere to client policies and escalate any inconsistencies or ambiguous situations. A solid understanding of cultural norms, current trends, and contemporary issues is essential for this role.

Duties and Responsibilities:

• Assist our client’s community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about client’s products and community standards
• Review the reported content within agreed turnaround times and standards of quality
• Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Investigate and resolve issues that are reported on client’s platform such as requests for account support and reports of potentially abusive content 
• Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site
• Identify inefficiencies in workflows and suggest solutions
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Recognize trends and patterns and escalate issues outside the company policy to the global team.

Candidate profile:

• Native or near native proficiency in Dutch - C2/C1 level
• Fluent in English – B2 or C1 level minimum 
• In depth cultural understanding of the Dutch market
• Experience in working in an office environment is preferable, but not mandatory
• Extremely reliable, consistent, and hard-working
• Passion for ensuring a positive, safe user experience
• Flexible in working in a faced paced environment with different projects to work on
• Ability to learn new information in a short period of time. 

Essential Competencies:

• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• Strong personal resilience with the ability to operate in a pressured and fast paced environment
• High adaptability and positive approach to challenges
• Ability to make decisions
• Ability to solve problems
• Effective Time management & Prioritization skills
• Ability to work as part of a team
• Ability to consistently hit KPIs on time.

The company provides:

• Full training provided with career development opportunities
• Private health insurance
• Pension contribution (after 12 months of service)
• Bike to Work Scheme
• Tax Saver Scheme

Sounds interesting? Apply now!

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.