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DESCRIPTION
Do you speak Czech at a native or near native level along with with strong English communication skills? Looking to make your career in a multicultural environment in historic Athens? We have the perfect opportunity for you!
Our client is a global leader in end-to-end customer experience products and solutions is currently looking for a Czech Customer Service Specialist.
As a customer service specialist in this project, your daily responsibilities will include:
- Provide the highest level of support to our customers via phone and email on a range of issues
- Give accurate, valid, and complete information by using the right procedures
- Be the owner of the customer query and ensuring a timely resolution and response
- Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations and productivity targets
- Create amazing customer experience that people value, and we are proud of
- Be responsible to follow the direction of management and provide feedback
REQUIREMENTS
To succeed in the role, you will need to have:
- Native or proficient level of Czech (C2)
- Intermediate level of English (at least B2) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- Must hold EU citizenship or valid work permit for Greece
- Be a local candidate or willing to relocate to historic Athens, Greece
