Multilingual Jobs in Dublin
Languages
English
Danish
Skills
  • Call Center Team Leader
  • Assistant Team Leader
  • Customer Service
  • Excellent In Team Management
  • Performance Management
Information

Smartbox Group

Team Leader / Manager

From 3 to 5 years

Permanent

Indefinite

42.000 € - 48.000 € gross / year

Full-time

1

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Danish Customer Service Team Lead

Ireland » Dublin

Company
Smartbox Group
Description

Job Title: Danish Customer Service Team Manager

Department: Customer Service

Reporting to: Manager Customer Service

Contract/ Permanent: Permanent

Smartbox is looking for an experienced Team Manager to play a key role in our multinational contact centre.

We are looking for a customer oriented individual with great attitudes and high on energy to join our growing, fun and dynamic company, situated in the heart of Dublin.

You are a highly self-driven, dynamic person who gets things done and show consistent improvements and you enjoy working under consistent pressure.

Smartbox is the leading European player in the leisure gift market offering over 180 000 unique experiences to create unforgettable memories.

 

Job Purpose:

You will build, develop & lead a team with a high performing ethos to meet & exceed performance goals. You will coach, engage & develop your direct reports. You will work in a multinational environment, where we take responsibilities across the customer service teams.

Key Responsibilities include:

  • The Team Manager oversees daily activities of the Danish / Swedish customer service team
  • You are expected to demonstrate the ability to plan and execute in a fast paced environment
  • You understand the importance of KPIs & have the ability to analyse, implement & continually improve best practice processes
  • Coaching, motivating and retaining staff and coordinating bonus schemes
  • Contribute to development of strategies & plans for the Team & or Department
  • Build & develop the team towards constant improvements on quality and productivity
  • Provide daily leadership to the team to meet & exceed customer expectations & business targets
  • Respond to escalating issues in a quick, effective & courteous manner
  • Use your extensive experience & judgment to plan & accomplish goals
  • Support the integration of new systems & processes within teams

 

Essential Competencies/ skills:

  • Fluent (written/oral) in Danish
  • Fluent (written/oral) in English
  • Previous management experience is essential (3 - 5 years)
  • Excellent organisational and leadership skills with a problem-solving ability
  • Enjoy working in a very fast paced environment
  • Autonomous & Flexible
  • Customer & Solution oriented
  • Analyse call centre KPIs and take appropriate actions
  • Organised and ability to organise your own work load
  • Ability to motivate & coach the customer service agents to consistently high performance

 

 

Requirements
Offer

Competetive salary,bonus, benefits package-inculding helath care and pension plus relocation package.

Skills
  • Call Center Team Leader
  • Assistant Team Leader
  • Customer Service
  • Excellent In Team Management
  • Performance Management
Information

Team Leader / Manager

From 3 to 5 years

Permanent

Indefinite

42.000 € - 48.000 € gross / year

Full-time

1

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