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Languages
English
Skills
  • Customer Service Rep
Information

Thomas Cook

Tourism

Temporary

6 - 12 months

Less than 18.000 € gross / year

Full-time

20

Service Rep (able to drive)

Spain

Description

To ensure exceptional service is delivered to customers in destination. Service Representatives will answer questions & queries and offer solutions to customer concerns, whilst offering enhancements & experiences to provide a great holiday experience.

Key accountabilities and decision ownership:
 Ensures that commitments made by Thomas Cook Group to customers are met. Makes prompt, clear decisions to resolve issues and takes responsibility to take the actions required to address these
 Visits customers in destination to ensure that their needs are met. Maintains respectful relationships with third parties in-resort
 Takes responsibility for resolving customer concerns and queries. Provides in-resort customer care and complies with governance and escalation processes to ensure timely resolution
 Sells appropriate ancillary products as required by the customer to enhance their holiday experience
 Actively manages paperwork and completes sales in a timely and compliant manner
 Provides a holistic customer experience as an active member of the in-destination Thomas Cook team

Requirements

 Strong, credible presentation skills both verbally and written
 Experience of working successfully with customers and providing a best-in-class service to them
 Fluent in English & service language(s) of given market (s)
 Competent with technology and experienced in quickly and effectively learning new systems and equipment
 Self-sufficient and independent

Offer
Skills
  • Customer Service Rep
Information

Thomas Cook

Tourism

Temporary

6 - 12 months

Less than 18.000 € gross / year

Full-time

20