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Greek-Speaking Customer Excellence Representatives for Avis open_in_new
explore Athens , Greece
DESCRIPTION
Are you a car enthusiast? Hop in, join our Avis Customer Service team, and change how people move in Greece.
Teleperformance Greece collaborates with Avis, the leader in the global mobility industry and is looking for highly goal-oriented individuals who can represent the company’s missions: convenience and flexibility.
As part of our team, you will handle daily requests in Greek via e-mail, phone, and other platforms that require an outbound call. You will act as the first point of contact for our customers to answer, assist and solve any question, request, and issue that may arise, usually on a wide array of topics, ensuring overall customer service satisfaction.
Responsibilities:
- Handle inbound and/or outbound calls or emails providing accurate, satisfactory answers to customers' queries and requests
- Complete customers’ requests in due time and with a focus on quality
- Manage customers’ complaints via phone with patience and empathy
- Guide customers through processes, products, or services (troubleshooting, navigating the company site etc.)
What will you bring:
- Preferred Bachelor’s degree.
- Prior experience in customer service will be considered as a plus.
- Fluent Greek speaking skills
- Good knowledge of English language (oral & written)
- Knowledge of an extra language will be considered an asset.
- Car rental/leasing knowledge will be considered an asset.
- Excellent command of MS-Office applications
- A positive attitude, empathy, high work- ethic
- Customer service orientation, attention to detail
- Ability to work on flexible shifts
What we offer:
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring your friends and receive great bonuses!
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- State-of-the-art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
