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DESCRIPTION
Join a team dedicated to providing exceptional support for a wide range of sports products. As a Customer Support Specialist, you will:
- Assist customers via phone and chat, addressing inquiries and resolving issues efficiently.
- Provide accurate, detailed information and maintain comprehensive case notes.
- Focus on exceeding customer expectations and delivering satisfaction.
- Collaborate with a performance-driven team to meet individual and group targets.
This role offers a hybrid working model for candidates based in Sofia and a work-from-home option for those outside the city.
REQUIREMENTS
We’re looking for candidates who are:
- Fluent in Polish (B2) and possess a strong English (B2) proficiency.
- Excellent communicators with a passion for customer service.
- Skilled in typing, PC operations, and analytical problem-solving.
- Detail-oriented and capable of working under performance metrics.
- 2-week onboarding with tests
- Customer-service oriented and focused on team success.