Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.
It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.
About the role
Leverage deep understanding of specific key account customers, processes / systems and act as a blocking issue point (working with Customer Service Support Teams) of contact for any verbal or written form of enquiries from external and internal customers and third parties.
Interact with partners in a professional, friendly and efficient manner and raise concerns about meeting service levels or deadlines.
Establish and foster strong business relationships with relevant participants and internal business partners.
In this role You will
- Drive, supervise and review customer service operations for customers and business
- Log, assign, supervise progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis
- Run and analyse performance reports
- Support Lead analysts through the issue of critical operational / commercial and performance issues.
- Manage performance against key performance metrics (customer happiness, first call resolution, service level compliance, transactional accuracy etc.).
- Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security.