Job offers with languages in Europe

Dexcom Corporation (NASDAQ DXCM; Market Cap $44.3B) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by nearly 10,000 ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

As a Product Support Representative at Dexcom, you will be interacting with patients, parents, caretakers for people affected by diabetes that use Dexcom products.

About the Role:

• Interacting with Dexcom patients in both languages (English and Slovenian) via online and offline channels, mainly incoming calls, while documenting diligently each individual case.
• Providing technical support and clear instructions to Dexcom patients who are using any part of the Dexcom CGM system.
• Building relationships with Dexcom patients by guiding and educating them on the recommended usage of Dexcom products.
• Improving personal competencies and efficiency by tracking personal achievements and statistics via measurable KPIs.
• Being able to keep up with fast paced (quickly changing) environment.
• Participating in additional projects and tasks that will aid professional growth.

• Fluent in both English and Slovenian.
• 1+ years of relevant customer/technical support experience.
• Customer focused and empathic - you enjoy talking to various Dexcom patients, listening to their needs, and finding solutions to their queries.
• Strong verbal and written communication skills in both languages and excellent phone manners.
• Problem-solving skills by working independently and in collaboration with other teams.
• Proven experience in supporting mobile apps, both iOS, and Android, as well as cloud-based systems.
• Computer Literacy (e.g. MS Office, MS Windows).
• Accountability and ability to work within a multinational team.