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Job offers with languages in Europe

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Customer Care Agent with Macedonian or Bosnian and English

Sofia , Sofia

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job offers of Foundever Bulgaria at Europe Language Jobs

Customer Care Agent with Macedonian or Bosnian and English

Sofia , Bulgaria

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DESCRIPTION

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

REQUIREMENTS

The candidate:

  • Has excellent command of spoken and written Macedonian or Bosnian (level C1);
  • Has an excellent command of spoken and written English (at least B2);
  • Experience in a contact center or customer-facing role is beneficial, but not mandatory;
  • Identify, research, and resolve product issues and queries concerning part/product replacement and execute the solution in line with local procedures;
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
  • Proactively provide support and assistance to colleagues and work together as a team;
  • Can adapt quickly to changes in products, process, and technology;
  • Has a proven track record of excellent attendance and time-keeping.
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