The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of user's technical issues, which may range from basic troubleshooting to more complicated technical issues. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach to deliver timely and effective IT support. There may also include a range of administration duties within this role.

2. Key responsibilities:

Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills

Providing guidance to the client through the necessary steps to restore functionality

Being responsible to either solve the issue or assign up to Level 2 support

Coordinating Service Requests by follow up with the cross functional teams

Team up with your colleagues to collaborate on problem solving and identify major service solutions

Actively use the knowledge base to resolve problems and raise potential knowledge gaps

Coordinating and follow up Service Requests

A high school diploma.

Dutch on atleast B2 level

English on a communication level (for interviews, training, and internal communication).

Customer Service or Helpdesk experience is a plus but we are happy to consider people with interest in technical troubleshooting

Strong communication and willingness to learn 

An empathetic culture and supportive leadership who prioritize your well-being and personal development

Ability to grow in multiple areas in the company

Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities

We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, private health insurance and trainings)