About the Company ✨

L’Oréal is the ultimate "Beauty Pure Player" – dedicated exclusively to beauty, for every kind of beauty. With over 110 years of unparalleled expertise, we possess a deep understanding of the desires and aspirations of consumers worldwide.

Your Responsibilities

• Customer Contact: Communicate with customers via live chat, phone, emails, webforms, and social media.
• Request Management: Handle consumer requests related to information and complaints.
• Service Excellence: Provide precise and timely beauty and product advice.
• E-commerce Assistance: Address questions related to returns, deliveries, or refunds.
• Product Care Advice: Offer recommendations on products, alternatives, or specifics.
• Database Maintenance: Manage data-related inquiries (GDPR, unsubscribing from newsletters, data breaches).
• Health Report Registration: Document health-related conditions.

Join us at Teleperformance Portugal and be part of a team dedicated to beauty and excellence!

Your Profile

• Native German speaker with excellent communication skills
• Proficient in English (at least B2 level: written, spoken, and read)
• Customer-oriented with strong problem-solving skills
• Empathetic and focused on customer satisfaction
• Team player with good IT skills and competence in using reporting tools
• Flexible and available to work in shifts

Preferred Qualifications:

• Experience in the cosmetics and luxury sector
• Knowledge and experience with digital and social media
• Previous experience in customer service

Benefits

• Comprehensive Training
• Work Schedule: 40 hours per week, Monday to Sunday, from 08:00 to 20:00.
• Holiday and Christmas Allowances: Equal to the base salary, paid as a monthly percentage on top of your salary.
• Meal Allowance: €7.00 per day, provided by a debit card for tax exemption.
• Health Insurance: Available from the first day of the employment contract.
• Workplace: Porto.
• Compensation Package: €1,605 per month + bonus
• Contract Details: Initial 12-month term contract, extendable up to 24 months. Permanent employment after 2 years.