WHAT YOU`LL DO

As a Customer Service Agent, you will be working at the heart of our fast-paced fashion business by being the first point of contact for our customers every day. You will make our customers happy by answering questions about their online orders, our products, our stores & more.

You:

• communicate effectively with customers via calls, emails, and live chats in German, providing support and assistance.
• actively listen to customers and provide clear and thoughtful responses to ensure their satisfaction.
• report our customers’ feedback to the relevant department to find solutions and foster loyalty.
• be an ambassador for the brand and its values in all interactions.

Startdate: 01.09.2025

WHO YOU ARE

We are looking for talents with ...

• genuine passion for delivering outstanding customer experiences.

And talents who ...

• demonstrate excellent written and spoken communication skills in german (C1)
• have positive attitude in all interactions, ability to manage time pressure and adapt to changing priorities.
• possess computer skills: a good knowledge of Microsoft applications and/or SAP is a plus
• are flexible for shifts and weekend and able to handle multiple customers or platforms simultaneously.

WHY YOU'LL LOVE WORKING HERE

We pride ourselves on being a vibrant and open company. Our teams benefit from attractive benefits and diverse development opportunities worldwide.

• 20% Employee discount on all our products and brands
• HIP - H&M Incentive Program (bonus program)
• Employee Assistance Program (support services for employees)
• Corporate Benefits (exclusive discounts for many brands)
• Company pension scheme
• You can choose to work part-time or full-time, from 21 hours up to 35 hours per week on average or available for approximately 16 hours per week, with a flexible schedule
• (Start date is 01.09.2025)
• a flexible "Walk-in training" of 38 hour in 2 Weeks
• Gross salary depending on your contract € 1.324,00 – € 2.206,91 per month

WHO WE ARE

The H&M Group is a global company with strong fashion brands and innovative business lines. We believe that outstanding design, affordable prices and sustainable solutions do not have to be mutually exclusive. Our customers are at the center of all our decisions. Our company culture is shaped by thousands of passionate and talented team members. Together, we use our scale and knowledge to lead the fashion industry towards a more inclusive and sustainable future.