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The Developer Support plays a pivotal role in managing developer relationships by handling escalations, appeals, and complex cases related to application policy enforcement. This role requires a balance of technical acumen, policy knowledge, and exceptional communication skills to advocate for developers while ensuring compliance with platform standards.
What you'll do
Manage and resolve all escalations/appeals from developers regarding actions taken on their applications;
Simplify complex technical and policy-related issues to provide clear summaries over email, chat, and ticketing systems;
Conduct detailed research and apply advanced comprehension to provide accurate, policy-compliant resolutions;
Exhibit strong communication skills and in-depth knowledge of app store policies to represent the developer perspective effectively;
Review, curate, and maintain developer-facing data and documents to ensure consistency and quality;
Understand and communicate complex technical concepts such as APIs, APKs, Bootloader, Doze, NFC, etc;
Proofread and edit documents to maintain professional standards suitable for publishing;
Collaborate with team members and cross-functional partners to resolve complex cases.
REQUIREMENTS
Native level of written and verbal communication skills in Italian;
Good knowledge of English (B2 level) is required;
1–2 years of relevant experience in technical support or developer relations;
BA/BS degree or 2 additional years of relevant work experience in lieu of degree;
Demonstrated experience in written communication and customer-facing support;
Analytical and troubleshooting skills with a proactive problem-solving mindset;
Familiarity with Google’s developer platforms and strong policy comprehension;
Excellent written and verbal communication skills;
Capability to thrive in a fast-paced environment with multiple competing priorities.
OFFER
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Investment in training and personal development;
Health Insurance since day one in the company;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free Portuguese language courses, sport activities and organized events;
Monthly and Quarterly Bonus.
SKILLS
developer support
Relocation Package
Support
Job In Lisbon
Review
policy-related issues
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Top countries with Italian jobs:
Portugal
Greece
Spain
Bulgaria
Poland
Top cities with Italian jobs:
Lisbon
Athens
Barcelona
Sofia
Porto
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