We are inviting applications for the role of Content Moderation with Bulgarian (On site Bucharest)

We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities

• Provide resolution to maintain standards of quality
• Review content and provide resolution based on prescribed guidelines
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers

This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Minimum qualifications

• Any Graduate (PG an added advantage)
• Freshers are eligible
• Fluent in Read/Write in English & Bulgarian Language

Preferred qualifications

• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)

What can we offer?

• Attractive salary composed of monthly gross salary and performance bonus where applicable
• Relocation package including: accommodation, plane/transport ticket 1 bonus salary and 2 weeks of hotel stay
• Stable job offers - employment contract
• Work in a multicultural environment
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).