As an Online Sport Support Consultant, your role will involve providing customer assistance via incoming calls, live chat, email, and social media channels. You'll serve as a reliable consultant to our customers, offering prompt and effective solutions to questions regarding account setup and verification, sign-in problems, financial matters, as well as general guidance on navigating the platform and resolving any technical issues.

Yes, we continue expanding!

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

As a representative of the brand, you will be expected to deliver high-quality customer service mainly by inbound calls, live chat, email and social media.

It is all about communication:

The Customer Care department suggests the primary touchpoint for our customers who want to communicate with us. As a Customer Support assistant, you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face.

Our Customer Care team is the front line of our services and one of our greatest strengths. If you want to join our #oneteam this is what you should know about the role.

What you need to have is:

Fluency in German, both written and verbal

Good command of English, both written and verbal

Excellent communication skills

Interest in sports

Work experience in a customer service center is an advantage, but not a requirement

Good typing and computer skills (MS Office applications)

Be organized, decision-making and analytical skills

Team player with a great attitude

High school education

Full-time role with working hours Monday – Sunday, flexible shifts 24/7

Competitive salary –45.000 CZK

Comprehensive initial training and onboarding (fully paid by us)

Continuous training and upskilling programs through Concentrix University

Professional Development and Career Navigation programs to map out the steps in your desired development

Employee benefit points: monthly allowance 1.940 CZK

Daily meal allowance from the employer 123.90 CZK