Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Right now we're looking for new Sales Development Representatives.

About the role

With a focus on building a rich pipeline of opportunities, the Sales Development Representative works through different channels in generating valuable leads and prequalifying them.

Manages virtually (by phone, e-mail, or social media) a set of assigned or acquired accounts (suspects; not in sales engagement nor current clients) to spur interest and create a lead opportunity.

Builds, maintains, and forecasts sales pipeline.

Supports the creation and development of account plans. Generates, qualifies, and reviews new leads.

Understands client requirements and competitively positions company solutions to meet the needs to drive retention strategy.

Builds targeted sales pipeline and forecasts data-driven sales activities.

Job responsibilities

• Help develop our channel and demand generation strategy for the EMEA market.
• Scout, engage and cultivate business verticals.
• Research the right / relevant information and collect qualifying information, using the marketing and sales strategy and criteria.
• Set up appointments / meetings and find potential clients for the sales team. Sales teams rely on this person’s persuasive abilities and creative methods of finding potential customers. Primary tools are phone and social media but might find new business through email and participation in forums and events.
• Set and execute sales strategy for assigned portion of account, territory, or industry vertical.
• Maintain accurate information about opportunities in our CRM tools. Track daily activities and next steps to ensure proper follow-up.

• Bachelor’s degree in any of the following or related areas: Business Administration, Industrial Engineering, Marketing or similar.
• 1-2 years Sales experience.
• Strong personal drive and ambition to succeed in an open environment and desire to achieve and taking personal accountability.
• Used to execute against a plan which has a limited amount of time per suspect and there will not only be rejection, but also some level of chasing of key stakeholders.
• Self-manage time to reach objectives.
• Capability to balance action with results, thereby executing Campaigns without getting stuck in paralysis by analysis and focusing on obtaining quick results on Campaigning.
• Level of English required: C1-C2. Great written, oral presentation and persuasion skills.
• B2 or higher level of Greek (French and/or German are a plus).
• Business acumen and understanding of principles of value creation and differentiation.
• Goal/Quota-oriented, with a strong sense of ownership at work.
• Knowledge of C-suite relationship management and social capital development methods.
• Understanding of the basic principles of value selling.

Desirable

• B2B Lead Generation experience.
• Knowledge of Business Process Outsourcing.
• CRM operation: knowledge of a CRM (Customer Relationship Management system – Salesforce) and structure to report activity on to it.
• Process knowledge: work organization, process level, hierarchy of processes.

• Full time position (39h per week)
• Salary: 25.000€ - 35.000€ gross/year
• A permanent presence of coaches who will facilitate your personal and professional development.
• Established career path to grow within the company.
• Employment with the world's largest provider of contact center services.
• Excellent work environment, great colleagues, social arrangements and personal development.
• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.