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Italian speaking jobs

45 job offers found

Italian speaking jobs

45 job offers found

HIGHLIGHTED
Italian Customer Support Specialist for Dyson

Athens, Greece

Mandatory
Easy apply
Relocation package
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HIGHLIGHTED
Italian Google Ads Sales Executive

Barcelona, Spain

Mandatory
Optional
Easy apply
Relocation package
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Italian-Speaking Business Development Representative

Athens, Greece

Mandatory
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Relocation package

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Italian Customer Service Advocates for JTI

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Mandatory
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Lisbon, Portugal

Mandatory
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Vacation Financial Protection Specialist with Italian

Lisbon, Portugal

Mandatory
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Relocation package

Italian Technical Support - Work remotely from Greece

Greece

Mandatory
Optional
Easy apply
Remote

Technical Solutions Consultant with Italian and English

Sofia, Bulgaria

Mandatory
Easy apply
Relocation package

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New Business Sales Account Executive, GCS (Italian)

Dublin, Ireland

Mandatory
Relocation package
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Italian-Speaking Search Engine Customer Expert

Athens, Greece

Mandatory
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Italian Senior Claims Advisor for Airbnb - Portugal

Lisbon, Portugal

Mandatory
Easy apply
Relocation package

Italian Safety Advisor for Airbnb - Lisbon, Portugal

Lisbon, Portugal

Mandatory
Easy apply
Relocation package

Italian E-commerce Support for Social Media Trending Videos

Lisbon, Portugal

Mandatory
Easy apply
Relocation package

Italian Content Moderator for Social Media Trending Videos

Lisbon, Portugal

Mandatory
Easy apply
Relocation package

Digital Trust and Safety Analyst with Italian (m/f/d)

Essen, Germany

Mandatory
Easy apply

Customer Delight for Social Media – Italian speaker

Lisbon, Portugal

Mandatory
Optional
Easy apply
Relocation package

Customer Service & Technical Support – Italian speaker

Lisbon, Portugal

Mandatory
Optional
Easy apply
Relocation package

Customer Service Assistance for PVH – Italian speaker

Lisbon, Portugal

Mandatory
Optional
Easy apply
Relocation package

New
Consulente Senior Italiano per Reclami di Airbnb

Lisbon, Portugal

Mandatory
Easy apply
Relocation package

New
Digital Trust and Safety Specialist with Italian and English

Sofia, Bulgaria

Mandatory
Easy apply
Relocation package
Italian speaking jobs in Europe. New jobs for Italian speakers are published every day, so keep looking for the perfect position. You are a few clicks away from landing a Italian job abroad - apply now! The wide variety of positions will allow you to find your next job with Italian language quickly. Browse through dozens of attractive Italian language jobs abroad and land your dream career.

Italian-speaking Team Manager for a Luxury Brand

Mandatory
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DESCRIPTION

Work with one of the most well-known luxury brands there is!


OVERALL MISSION

As a Team Manager, you will oversee, organize, and coordinate a team of Client Advisors by supervising and monitoring calls, acting as a liaison agent between the CSC Manager and the Client Advisors, ensuring that set objectives are achieved, motivating and coaching people, and handling client complaints when needed. In the absence of the CSC Manager, the Team Manager will take over the management of the team.

 

DUTIES & RESPONSIBILITIES

  • Supervising a team of Client Advisors in charge of handling calls from clients, answering clients' emails, addressing orders received by phone and internet, and performing clienteling actions. Support them with consistent coaching, identify their development and training needs, and partner with the training team to tailor individual action plans;
  •  Engage in on-the-spot coaching and induction of new Client Advisors, particularly on policies and procedures and product knowledge;
  •  Identify, recruit and develop talents, secure succession plans in collaboration with the Team Manager;
  •  Set individual and team goals; proactively assess and manage performance against expectations;
  •  Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers;
  • Conduct performance reviews and monitor the quality of the calls in order to evaluate and improve (scripts, processes, etc...);
  •  Supporting the Team Manager in achieving business objectives, projects, and initiatives (i.e. reporting, sales analysis, product training);
  •  Support the team in building long-term Client relationships, leveraging the different clienteling tools;
  • Establish a Client-centric mindset to ensure the highest level of Client experience and proactively handle Client-related situations;
  • Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training);
  •  Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team;
  • Put in place action plans to boost business and maximize product performance, leveraging clienteling, training, and team animations;
  • Manage the flow of inbound and outbound calls and make necessary adjustments;
  •  Act as a role model demonstrating leadership to the team, support them with their own sales and service levels, and foster cross-selling;
  •  Assist in dealing with client complaints, exchanges, and inquiries, ensuring they are dealt with promptly and efficiently within the boundaries of our policies;
  • Ensure policies, Brand standards, and guidelines are communicated and implemented;
  • Support in staff planning (workforce management).

 


REQUIREMENTS

BASIC QUALIFICATIONS

  • Must be available to work shift patterns (earliest start 8 am, latest finish 8 pm), as well as, weekends (Saturdays & Sundays) and Bank Holidays;
  • Significant management experience in a call centre or service centre environment, ideally within the luxury industry;
  • Advanced MS Excel skills;
  • Experience with forecasting volume and schedule generation;
  • Proven comfort/experience communicating and influencing across job levels with both internal and external partners;
  • Demonstrated ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change;
  • Excellent analytical and quantitative skills;
  • Strong Interpersonal skills and ability to provide feedback in a constructive and professional way.


LANGUAGES

  • Fluent in written and spoken English;
  • Fluency in Italian.


OFFER

OFFER

Salary: up to 55.000€ gross per year + 10% bonus;

Full relocation;

A great working environment;

Plenty of career opportunities;

Discounted goods.

SKILLS
Italian
Problem-Solving And Interpersonal Abilities

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