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Company
David Kennedy Recruitment
Employment type
Full time
Experience
Entry level
DESCRIPTION
David Kennedy Recruitment is working with a leading tech company that is looking to recruit a Dutch or French speaking Service Desk Agent to join their team in Lisbon or Braga.
Position: Service Desk Agent
Location: Lisbon, Portugal or Braga, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
Communicate with customers using various channels and respond to their queries in a timely and efficient manner
Ensure customer satisfaction and provide professional customer support
Support standard technical queries related to a single product/small set of products
Develop an understanding of customer’s position and service delivery requirements to enable the delivery of unparalleled service
Respond customer queries in line with SLA
Know when to escalate the issue to other department or more senior representative
Helpful and effective member of the team
Take ownership of self-development
Keep records of customer interactions, comments, and complaints, and in line with internal procedures
Maintain and update all job-related administrative forms.
REQUIREMENTS
Native/fluent in Dutch or French, both oral and written. Fluent in English (at least B2 level)
At least 6 months of proven work experience in same/similar role
Computer literate with sound knowledge of Microsoft Office suite
Excellent communication skills with ability to emphasise with the client
Comfortable communicating using various channels (telephone, email, chat)
Ability to work independently, while being team player at the same time
Ability to meet tight deadlines with minimum supervision and in timely manner
Analytical mindset with great critical thinking skills and attention to detail.
Ability to work rotating shifts.
OFFER
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Hybrid-work model
Health and Life insurance
Meal allowance.
SKILLS
English
Customer Service
Customer Support
Effective Communication
French
Dutch
Top companies hiring:
Top countries with English jobs:
Portugal
Spain
Bulgaria
Greece
Ireland
Top cities with English jobs:
Lisbon
Barcelona
Sofia
Athens
Dublin
Check out similar jobs
Top countries with English jobs:
Portugal
Spain
Bulgaria
Greece
Ireland
Top cities with English jobs:
Lisbon
Barcelona
Sofia
Athens
Dublin
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