Your responsibilities

• Providing a comprehensive service to Ryanair airline passengers
• Assisting passengers via: incoming calls/chat/e-mail
• Providing general information
• Supporting passengers with travel difficulties
• Providing information on issues related to baggage, ticket reservations and flight rescheduling - anything that may happen during the trip
• Solving passengers' day-to-day problems
• Handling complaints and issues

Our requirements:

• Knowledge of: Italian C1 + English B2
• Availability to work from our office - Katowice or Szczecin, Poland
• Communication skills and attitude towards working with people
• High personal culture and customer orientation
• Ability to use Windows operating system and MS Office
• Commitment and motivation to work - together we can achieve more!

What we offer:

• Salary based on a civil contract (35.71 PLN gross)
• Flexible working hours between 09:00 am and 20:00 pm - you decide when and how many hours you would like to work!
• Modern workplace in the heart of Katowice
• Team-building events
• Fully paid training to prepare you for direct contact with customers
• Team leader support at every stage of cooperation
• Coaching, mentoring to improve your qualifications