Fast learners, meticulous, stoic, and disciplined candidates are talents we look for.

• Provide front line support to our customers via live chats, phones & emails promptly.

• Answering queries and resolving client issues regarding our products, platforms, and

promotions in accuracy.

• Address customers’ feedbacks as well as complaints professionally, responsible for meeting

customers’ expectation.

• Liaising with other departments and to keep up with the progress to ensure clients’ queries are

solved in timely manner.

• Record and update customer data and other relevant information when necessary.

• Supporting documentation/administrative needs within the department and supporting

translation for customer announcement notices.

• Attend to ad-hoc tasks as assigned by Team Lead.

Diploma or above.

• Must be fluent in Italian in terms of written and verbal communication skills.

• Proficiency in additional languages such as English will be an added advantage.

• Willing to accept rotational shift work (including weekends if required).

• Proficient in Microsoft Office and basic computer skills.

• Excellent communication and interpersonal skills.

• A logical and analytical approach to problem solving.

• Strong ethics, with ability to manage confidential information.

• Sharp time management skills and strong sense of responsibility towards duty.

Desirable:

• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would

be a distinct advantage).

• A genuine interest in working in financial markets and client services.

• Strategic thinker with an analytical mind and strong problem-solving skills.

Discover the numerous advantages we offer:

1. Job security: Permanent contracts for Moroccans and foreigners.
2. Social benefits from day one: CNSS and AMO.
3. Evolving salary: Enjoy an attractive salary with increments every 6 months.
4. Rewards for performance: Motivating bonuses.
5. Constantly challenge yourself: Regular challenges.
6. Paid training: Invest in your development with quality training.
7. Protected health: Mutual insurance that reimburses up to 85%, even for major risks.
8. Two operational sites: Casablanca and Tangier.
9. Work flexibility: Hybrid telecommuting.
10. Choose your pace: Full-time or part-time.
11. Flexible hours: Multiple shifts available.
12. Salary advances: Financial ease.
13. Business loan: Access to commission-based loans.
14. Festive atmosphere: Thematic events throughout the year.
15. Exceptional discounts: Agreements with e-commerce sites.
16. Facilitated medical care: Agreements with doctors and laboratories.
17. Fitness and well-being: Weekly sports sessions with a professional coach.
18. Learn new languages: Free access to a language learning platform.
19. Contribute to the community: Opportunity to participate in social actions and volunteering.
20. Regular treats: Distribution of chocolate, fruits, ice cream...
21. Win big: Don't miss our annual raffle.
22. Banking benefits: Agreements with Bank Of Africa for exceptional discounts.
23. Professional evolution: Opportunities to advance your career.
24. Continuous enrichment: Qualifying training throughout the year.
25. Assured dynamism: A young and dynamic work environment.
26. Guaranteed satisfaction: A close-knit team with an average seniority of over 3 years.
27. Convenient location: Located in the city center, accessible by public transportation.
28. Free parking: For bicycles and motorcycles.
29. Multilingual management: A diverse leadership team.
30. Facilitated mobility: Possibility to work between our 3 sites in Casablanca and Tangier.
31. Commitment to quality and ethics: ISO 27001 and Ecovadis (Silver) certified company.