At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18

years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and

international companies. We believe in helping people grow into their best selves, and our

ever-growing network of happy candidates and clients is what drives us forward. Let’s shape

the future together!

For one of our clients - an industry-recognized BPO partner, delivering tailored support and

process optimization for global clients, we are looking for – Customer Support Advisor

with Italian and  English.

Key Responsibilities:

*Deliver exceptional customer service via phone and chat;

*Assist customers with questions related to products, services, orders, or accounts;

*Handle each interaction with professionalism, empathy, and a focus on first-contact

resolution;

*Accurately log and follow up on customer interactions using internal systems;

*Meet performance goals such as customer satisfaction, response time, and quality standards;

*Collaborate with other team members to share knowledge and improve the customer experience.

Requirements:

*Fluency in Italian  plus very good English;

*Strong interpersonal skills with a customer-first mindset;

*Comfortable handling conversations via phone and chat;

*Basic computer literacy and ability to learn new software tools quickly;

*Motivation to achieve targets and deliver positive results;

*Previous customer service experience is a plus, but not essential - full training is provided.

What our client offers:

*Permanent, full-time role with a 30-day trial period;

*Attractive base salary plus performance incentives;

*Daily food allowance provided;

*22 working days of paid annual leave;

*Health and dental coverage included;

*Fully paid training starting on your first day;

*Support with legal documents for foreign nationals.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next

step. Kindly share your detailed resume in English when you get a chance. (and don’t forget

to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match

our requirements. Your privacy is of utmost importance to us, and all your information is

safeguarded in compliance with the regulations of the Commission for the Protection of

Personal Data (Astrea Recruitment, reg. No 1809).