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DESCRIPTION
We are hiring German and Turkish-speaking Client Advisors for one of the most prestige French luxury fashion house in Brussels! As a Client Advisor, you will be an ambassador of the Brand, ensuring that every client is treated according to our clients promise:
"Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to our store, you will leave feeling enriched!"
Main Responsibilities:
- Welcome every Client and provide best Client experience
- Be responsible for answering all incoming contact from client via multiple platforms: phone, email and social media
- Advise clients across the brand and all product categories
- Engage with clients to develop long-tern relationships, leveraging different clienteling tools, in order to foster brand loyalty
- Maximize each sales opportunity while working toward goal set forth by the rand
- Perform as a team-player, participate in all activities contributing to the overall objectives of the client service
- Learn and master brand and product knowledge
- Follow the company’s policies and procedure
REQUIREMENTS
Languages:
- Fluent in German & Turkish + a good command of English (oral and written)
Profile:
- Customer Advisor/Service experience/Service-oriented
- Sales mindset / preferably sales experience
- Commercial / Entrepreneurial,
- Retail and digital
- Willing to occasionally go in between office and stores – travelling
- KPIs / target-oriented and overperformers
- Energetic/Extroverted
- An affinity with fashion/luxury retail
