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Chat only - Customer Care with Croatian - Signing Bonus

Cluj , Cluj

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Relocation package
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job offers of Foundever Romania at Europe Language Jobs

Chat only - Customer Care with Croatian - Signing Bonus

Cluj , Romania

Mandatory:
DESCRIPTION
  • Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products.
  • Giving information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner.
  • Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services.
  • Secure that all complaints are being recognized, recorded confirmed, and solved effectively.
  • A responsible and reliable attitude to ensure that the daily adherence plan is being observed.
  • Secure that all customer contacts are being handled in an efficient and effective way.
  • Supply high-quality service through adherence to given processes and procedures.
  • Updating the database of customers and documenting activities and history for further contacts and campaigns.
  • Reporting the most common issues to the support team for further escalations.
REQUIREMENTS

✅Preferable college degree or related work experience.

✅Excellent written and verbal communication skills in Croatian-Serbian.

✅Good English skills.

✅Good MS Office skills.

✅Excellent customer service skills.

✅Pleasant, friendly voice/understandability.

✅High motivation and enthusiastic approach.

✅Self-organized.

✅Planning and prioritization skills.

✅Effective decision making.

✅Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.

✅Familiarity with ticketing systems.

✅Life experience to apply to managing situations.

✅Early adopter of technology.

✅Makes the customers feel confident that their needs are being met.

✅Dependable, reliable, and able to perform duties with minimum supervision.

ARE YOU THE PERFECT CANDIDATE?