Job offers with languages in Europe
Chat only - Customer Care with Croatian - Signing Bonus open_in_new
explore Cluj , Romania
DESCRIPTION
- Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products.
- Giving information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner.
- Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services.
- Secure that all complaints are being recognized, recorded confirmed, and solved effectively.
- A responsible and reliable attitude to ensure that the daily adherence plan is being observed.
- Secure that all customer contacts are being handled in an efficient and effective way.
- Supply high-quality service through adherence to given processes and procedures.
- Updating the database of customers and documenting activities and history for further contacts and campaigns.
- Reporting the most common issues to the support team for further escalations.
REQUIREMENTS
✅Preferable college degree or related work experience.
✅Excellent written and verbal communication skills in Croatian-Serbian.
✅Good English skills.
✅Good MS Office skills.
✅Excellent customer service skills.
✅Pleasant, friendly voice/understandability.
✅High motivation and enthusiastic approach.
✅Self-organized.
✅Planning and prioritization skills.
✅Effective decision making.
✅Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
✅Familiarity with ticketing systems.
✅Life experience to apply to managing situations.
✅Early adopter of technology.
✅Makes the customers feel confident that their needs are being met.
✅Dependable, reliable, and able to perform duties with minimum supervision.