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English speaking jobs in Gdansk
1 job offers found
English speaking jobs in Gdansk
1 job offers found
DESCRIPTION
- Answering inbound calls and emails from German-speaking users
- Resolving questions related to bookings, accounts, payments, and platform usage
- Troubleshooting and guiding users through online solutions
- Escalating complex cases when necessary
- Providing a seamless, friendly, and high-quality customer experience
- Using internal tools, knowledge bases, and scripts to support users efficiently
- Meeting performance KPIs (speed, quality, customer satisfaction)
REQUIREMENTS
- Fluent German (C1) and good English (B2+)
- Previous customer service experience is a plus (e.g., call center, hospitality, retail)
- Strong communication, empathy, and active listening skills
- Ability to work in a fast-paced, tech-driven environment
- Comfortable working in shifts (including weekends and holidays as needed)
- Basic technical skills and quick adaptability to new tools and systems
OFFER
- Full-time employment contract
- The company offers an accommodation allowance for employees relocating to Gdańsk
- Monthly salary with transparent structure
- Up to 5% monthly performance bonus
- Retention bonus every 6 months – up to 1500 PLN
- After 1 year of employment: $150 voucher for the client’s lifestyle platform
- Full training and onboarding provided
- Real career growth opportunities in a global company
- Work in a supportive, multilingual team environment
SKILLS
Customer Service
Customer Support
Customer Oriented
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