At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Entry- Level Technical Advisor with Irish (Relocation to Bulgaria).

Key Responsibilities:

• Deliver prompt and effective assistance to customer queries via written communication channels;
• Provide support for general inquiries and resolve non-technical issues with clarity and care;
• Ensure timely, precise, and professional responses in line with company standards;
• Uphold excellent customer satisfaction by adhering to established processes and best practices;
• Work collaboratively with colleagues and escalate more complex matters to the appropriate teams when necessary.

Requirements:

• Proficiency in Irish at C1 level and English at B2 level or higher;
• Strong interpersonal and analytical thinking skills;
• Confidence using computers and the ability to adapt quickly to new software or tools;
• Previous experience in customer support or a similar role is a plus, but not essential;
• Ability to work effectively both independently and as part of a team.

What our client offers:

• Competitive salary and benefits package;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Enjoy a variety of discounts on dining, beauty services, transportation, and more;
• Relocation package for Sofia, Bulgaria;
• Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_). Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).