We are looking for a German-speaking Customer Advisor to provide high-quality assistance to customers via phone. You will be responsible for delivering technical support, informing customers about different/better guarantee types (cross & upselling), and ensuring seamless customer experience.
 

Key Responsibilities:

• Provide technical customer support for a leading electronics company (inbound calls).
• Handle inquiries related to guarantees, repairs, accessories.
• Assist B2C clients.
• Proactively react to customers’ needs by offering respective guarantees (cross & upselling)

Requirements:

• Fluency in German (C1), knowing of English would be an advantage but it’s not a “MUST”.
• Ability to work from the office located in Katowice.
• Strong communication skills and tech service -oriented mindset.
• Availability of working 5 days a week (Mon-Fri: 8:00-18:00).
• Experience in using CRM systems, especially SAS Customer Intelligence - would be an advantage.

Benefits

• Competitive salary: 7500 PLN gross/month + benefits on employment contract (MyBenefit/Multisport, LuxMed, language classes, group insurance).
• Work from a modern office in Katowice in a dynamic, high-energy environment.
• Comfortable working hours without weekends.
• Professional training.
• Career growth prospects within an international company.
• Training and development programs.
• Language classes.
• Social activities, events, and celebrations.
• Multinational environment.