Job offers with languages in Europe
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DESCRIPTION
We are looking for Kzekh & Russian speakers to work as Client Relations Managers in Kazakhstan!
About the Company
With over 5,000,000 clients since it was founded in 2009, the company has grown to a large and well established international investment firm and has become a true industry leader. It is currently built of more than 600 professionals with long-year experience in the financial industry. Their extensive experience combined with support for well over 30 languages, makes of it the broker of choice for traders of all levels, anywhere. They have the expertise and the resources to help everybody realize their investment goals, like only a big broker can.
The role
We are looking for a passionate, energetic and self-motivated professional to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.
What will you do?
The main responsibilities of the position include:
- Develop and maintain excellent relationships with prospective and existing clients
- Responsible for activating new client leads and following up with potential clients
- Deal with clients’ inquiries via live chat, email and telephone
- Handle client inquiries via email and telephone and ensure that high level service is provided
- Perform personal clientele analysis and taking actions as required
- Promote available products and services to clients
- Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
- Ensure compliance with the company’s legal guidelines and compliance procedures
- Provide suggestions on system enhancements
- Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
- Contribute to the team effort by achieving targeted results
- Cooperate effectively with other departments as necessary
REQUIREMENTS
Candidate profile
- Degree in a business-related field
- Client handling experience in the financial services sector is a definite plus
- Fluent Kazakh and Russian speaker with excellent oral and written skills in English
- Ability to multitask and maintain a high-level of organization
- Outstanding communication and interpersonal skills
- Excellent computer literacy
- Valid work permit required
