Dutch speaking jobs in Latvia

Work Experience / Responsibilities

• Handle phone calls with customer queries and provide resolution to end users
• Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
• Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
• Escalate priority issues per client specifications to the immediate lead as applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete hours of staffed time on all rostered days
• Attendance is full time from office.
• Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
• Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
• Attend trainings as required
• Dutch is inherent to your job duty which requires direct communication (spoken and written) with customers.

Preferred Competencies

• Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,
• Optimistic, friendly, positive, and self-motivated personality,
• Ability to work in team,
• Service oriented profile and with a focus on problem solving,
• Ability to work shift hours (to the extent legally possible), adapting fast on change of prioritization,
• Excellent written and spoken communication skills in Dutch,
• Typing speed of minimum 30 words per minute with 90% accuracy.

Educational / Professional Qualification

• Minimum of C1 level or Native Dutch language in speaking and writing.
• Advanced English skills in writing and speaking to understand documentation and log accurately in the client systems
• Previous experience in a customer service environment is of advantage