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Customer Success Officer

Limassol , Limassol

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job offers of David Kennedy Recruitment at Europe Language Jobs

Customer Success Officer

Limassol , Cyprus


David Kennedy Recruitment is working with a multinational financial services company specialising in online trading who is seeking to onboard a German or Dutch speaking Customer Success Officer to join their team in Limassol. 

Position: Customer Success Officer

Location: Limassol, Cyprus

Employment type: Full-time

Remuneration: Base salary + bonuses.



  • Assist clients worldwide through live support
  • Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
  • Demonstrate impeccable telephone etiquette and management
  • Handle back office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management and deal with all departments to resolve issues
  • Provide support and troubleshooting on Trading Platforms
  • Liaise with the Compliance Officer regarding complaints and approval of accounts
  • Handle client inquiries appropriately and ensure that high level service is provided
  • Promote available products and services to clients, provide all relevant information to clients
  • Develop and maintain excellent relationships with prospective and existing clients
  • Contribute to team effort by achieving targeted results.
  • Native in German or Dutch, both oral and written. Fluent in English (at least B2 level). Additional languages will be considered as an advantage
  • Degree in Business Studies or any other related field
  • Previous experience in a similar position will be considered as a major advantage
  • Excellent communication skills (both oral and written)
  • Able to work efficiently under pressure 
  • Excellent computer skills (Microsoft Excel and Word) 
  • Knowledge of MetaTrader platforms will be considered as an advantage
  • Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday.

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