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DESCRIPTION
David Kennedy Recruitment is working with a multinational financial services company specialising in online trading who is seeking to onboard a German or Dutch speaking Customer Success Officer to join their team in Limassol.
Position: Customer Success Officer
Location: Limassol, Cyprus
Employment type: Full-time
Remuneration: Base salary + bonuses.
DUTIES AND RESPONSIBILITIES:
- Assist clients worldwide through live support
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management and deal with all departments to resolve issues
- Provide support and troubleshooting on Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Handle client inquiries appropriately and ensure that high level service is provided
- Promote available products and services to clients, provide all relevant information to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Contribute to team effort by achieving targeted results.
REQUIREMENTS
- Native in German or Dutch, both oral and written. Fluent in English (at least B2 level). Additional languages will be considered as an advantage
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Excellent communication skills (both oral and written)
- Able to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms will be considered as an advantage
- Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday.
