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DESCRIPTION
Dutch Speaking Representative to support Dutch and English speaking Dexcom customers from NL, BE, UK, IE.
As a Technical Support Representative at Dexcom, you will be interacting with users, parents, and caretakers of people affected by diabetes that use Dexcom products.
About the Role:
- Interacting with Dexcom users in both languages (English and Dutch) via online and offline channels, mainly incoming calls, while documenting diligently each individual case.
- Providing technical support and clear instructions to Dexcom patients who are using any part of the Dexcom CGM system.
- Building relationships with Dexcom patients by guiding and educating them on the recommended usage of Dexcom products.
- Improving personal competencies and efficiency by tracking personal achievements and statistics via measurable KPIs.
- Being able to keep up with fast paced (quickly changing) environment.
- Participating in additional projects and tasks that will aid professional growth.
REQUIREMENTS
- Fluent in both Dutch (C1) English (B2) .
- Customer focused and empathic - you enjoy talking to various Dexcom patients, listening to their needs, and finding solutions to their queries.
- Strong verbal and written communication skills in both languages and excellent phone manners.
- Problem-solving skills by working independently and in collaboration with other teams.
- Proven experience in supporting mobile apps, both iOS, and Android, as well as cloud-based systems.
- Computer Literacy (e.g. MS Office, MS Windows).
- Accountability and ability to work within a multinational team.
