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Customer Service Agent - Slovenian

Remote , Remote

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job offers of Dexcom at Europe Language Jobs

Customer Service Agent - Slovenian

Remote , Lithuania

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DESCRIPTION

About Dexcom:

Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology.


We invite you to become a part of a fast growing, purpose driven team in our newly established business centre in Vilnius or work remotely from: Romania, Bulgaria, Latvia or Estonia! 


As a Customer Support Representative, you will interact with patients, parents, caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient by assisting to determine why the service, equipment, or feature is defective (inoperable) and help resolve issues related to the product. 


REQUIREMENTS
  • Customer focus and empathy - you enjoy talking to customers, listening to their needs, and finding solutions to their queries.
  • Strong verbal and written communication skills and excellent phone manner.
  • Problem-solving skills by working independently and in collaboration with other teams.
  • Fluent in English & Slovenian language.
  • 1+ years of relevant customer/technical support experience.
  • Ability to write reports, read and interpret documentation such as procedure manuals, operating instructions, and safety rules.
  • Proven experience in supporting mobile apps, both iOS, and Android, as well as Cloud-based reporting systems.


ARE YOU THE PERFECT CANDIDATE?
Slovenian speaking jobs in Lithuania | Europe Language Jobs