Customer Success Specialist with German & English – Full Accommodation & Relocation Support

Location: Portugal

Working Hours: Full-time (40 hours/week) | Monday – Sunday | 09:00 – 23:00

Contract: Unfixed-term contract

Probation Period: 30 Days

About the Role:

We are looking for a Customer Success Specialist to join a global company providing top-notch services to clients across the world. In this role, you’ll be at the forefront of delivering exceptional customer experiences while helping resolve their queries and technical issues.

What You’ll Do:

• Handle inbound/outbound calls, chat, and messages with professionalism and empathy.
• Provide effective solutions to customer issues, ensuring satisfaction.
• Troubleshoot technical problems and escalate when necessary.
• Manage customer interactions and ensure accurate record-keeping.
• Provide feedback for process improvements and assist in enhancing service quality.

What You Need:

• 1-3 years of experience in customer service, technical support, or account management.
• Strong communication skills in German and English.
• Excellent problem-solving skills with the ability to manage complex situations.
• A customer-focused mindset with a passion for delivering outstanding service.

Compensation & Benefits:

Gross Monthly Salary: €870

Language Complement: €50

Role Complement: €200

Loyalty Bonus: €300 (paid every 3 months)

Signing Bonus: €1,000 (€500 in the 2nd month, €500 in the 3rd month)

Meal Allowance: €7.17 per worked day

Holiday Bonus: €91.67

Christmas Bonus: €91.67

Performance Bonus: €120 (starting from the 4th month, based on performance)

Medical & Dental Insurance: Provided after 6 months

Annual Leave: 22 business days (as per Portuguese law)

Public Holidays: Compensation for working on Portuguese public holidays

Relocation Package:

Up to €200 travel reimbursement (after 3 months with ticket proof)

Up to €360/month for accommodation (first 3 months, reimbursed monthly)

Personalized accommodation assistance (temporary & permanent options available)

Required Documents:

• Criminal Record (Home/National)
• Reference Letters (last 3 years of employment)
• High School Diploma / University Degree (if applicable)
• Identification (Passport or Citizen Card)
• Social Security Number (National and/or Portuguese)
• Proof of Address (National and/or Portuguese)
• Portuguese Tax Number (NIF)
• Portuguese Bank Account Details (NIB)

Start Date: Contract starts on the first day of training (fully paid).

For Non-Portuguese Citizens:

We assist with all required Portuguese documentation during your first day.

Interested? Apply today or reach out with any questions!