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Mandarin Speaking B2B Customer Support, Malta JID:8817

Sliema , Sliema

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job offers of Betting Connections Recruitment Solutions at Europe Language Jobs

Mandarin Speaking B2B Customer Support, Malta JID:8817

Sliema , Malta




Handle B2B client communication. Research and resolve issues using available tools and interdepartmental support. Process requests in a timely and courteous manner.



  • Answer, support and follow up on external facing communication to ensure service is provided to the highest standards
  • Research solutions to issues
  • Interact with various department to resolve issues in a timely manner
  • Use available tools and information resources to resolve problems
  • Use a comprehensive knowledge of the website and the back office systems to investigate and resolve issues
  • Administer transactions as required
  • Review and follow up with deposit / withdrawal transactions in accordance with established standards and procedures
  • Escalate unresolved problems in accordance with establish policy procedures and protocols
  • Perform account administration according to established protocols
  • Research transaction discrepancies and take appropriate action
  • Monitoring of activity, including assisting in the identification of fraudulent activity or abuse
  • Maintain professionalism and adhere to company standards during all interactions
  • Assistance with special projects
  • Perform and support other duties as assigned


  • Minimum of 3 years in a position with relevant experience would be an asset
  • Knowledge of Sportsbook industry would be an asset
  • Basic office skills including knowledge of Microsoft Word and Excel
  • High school diploma required
  • Ability to think critically and draw from experience to make decisions
  • Computer literacy
  • Care in dealing with sensitive information
  • Ability to understand both written and oral instructions in English
  • The ability to organize and manage multiple priorities
  • Ability to independently solve problems
  • Strong customer orientation
  • Excellent interpersonal and communication skills
  • Goal Oriented
  • Performance driven and a strong team player
  • Fluent and advanced skills both oral and in specialized languages would be an asset

Mandarin speaking jobs in Malta | Europe Language Jobs