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German speaking jobs in Riga. We are the most trusted international job board, offering the best jobs in Riga for German speakers at top companies! Use your language skills to find the right position and find your next experience abroad. Search through a wide variety of Riga German speaking jobs to find the perfect job for you - the positions are available in various sectors and for different levels. We upload our job board with new offers of German jobs in Riga every day, so make sure to check regularly!
Handle phone calls with customer queries and provide resolution to end users
Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
Escalate priority issues per client specifications to the immediate lead as applicable
Work independently and within a team
Communicate well with internal and external contacts
Provide exemplary customer satisfaction
Meet quality standards on all handled contacts
Complete hours of staffed time on all rostered days
Handle contacts while maintaining the targets defined for the project: response time, handle time and
resolution rate aligned with Project KRAs.
Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
Attend trainings as required
REQUIREMENTS
Fluent in German (C1/C2) and English (B2 or higher)
Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications
Optimistic, friendly, positive, and self-motivated personality
Ability to work in team
Service oriented profile and with a focus on problem solving
Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization.
For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute.
No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments and no existing payment annotations. This includes: no instances of payment defaults, arrears, or unfavourable credit data, and
Minimum age of 18 years old.
OFFER
Salary: €1.700/month with performance-based bonuses
Relocation package to help you settle in Riga
Flexible work shifts and hybrid options available
Career growth opportunities within an international company
Paid training and continuous learning programs
Multicultural and friendly work environment
SKILLS
Customer Service
Customer Care
Customer Succes
Top companies hiring:
Top countries with German jobs:
Spain
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Be one of the first to apply
Top countries with German jobs:
Spain
Portugal
Greece
Bulgaria
Germany
Top cities with German jobs:
Barcelona
Lisbon
Athens
Sofia
Dublin
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