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We are looking for a Danish-speaking Pre-collections Specialist to Stockholm in Sweden. Join a growing, fun and outgoing Customer Success team and help us take the Danish market to the next level!

Our client is a fast-growing international start-up company focused on small business financing. The company offers loans in Sweden, Finland, Denmark and the Netherlands and also has an ongoing establishment in Brazil. By using a fully digitized process, they offer the customers fast, fair and comfortable loans to help small businesses grow in their business. In 2020, the company was rated as one of the 10 fastest growing companies in Europe by Financial Times.

Your job tasks

In the role Pre-collection Agent, your most important task is to ensure that the customers receive the best advice and service when they contact you by phone or email. It is essential that you are able to build trust and be able to understand the customer's needs and meet them at eye level.

What you’ll be doing:

• Supporting and helping our Danish customers with arranging payment agreements via several communication channels (phone, email and SMS)
• Handle questions and requests from our external collection companies, trustees and lawyers
• Help us continue to develop our (pre-) collection flow
• Occasionally help underwriting 

Who are we looking for?

For our client it is important that you are motivated and eager to learn and develop. We value high team spirit, and we believe that there is nothing a person cannot learn. Therefore, having a good fit for the team is really important for us.

To thrive in the role, we believe you are:

• Native Danish speaker willing to move to Stockholm
• High school degree
• Higher education or experience within collection is an advantage
• Self-motivated with an ability to work well independently
• Curious and able to understand clients’ business needs, wants, and pain points
• Flexible and open minded
• Organized and able to multitask