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Level 1 Customer Support Agent (Office-based) || German

Timișoara , Timișoara

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Relocation package
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Service Desk Agents

Timișoara , Timișoara

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Relocation package
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job offers of Tech Mahindra at Europe Language Jobs

Level 1 Customer Support Agent (Office-based) || German

Timișoara , Romania

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DESCRIPTION

Job Type: Full-time, 24/5 Rotational Shifts

Tech Mahindra is a large IT Service company that is expanding from India to the entire world. Whether it's AI, cybersecurity or everyday automation, Tech M plays a leading role in the IT sector.

Job Summary:

We are seeking a Level 1 Customer Support Agent to join our team. The agent will provide first-line support to users, troubleshooting issues and ensuring a smooth user experience.

Key Responsibilities:


  • Monitor and troubleshoot system and application issues.
  • Provide 24/5 support via phone, email, and chat on rotating shifts.
  • Perform basic troubleshooting and fault isolation for user issues.
  • Execute scripted procedures for routine maintenance.
  • Escalate complex issues to Level 2/3 support teams when necessary.
  • Track and monitor help desk performance metrics.
  • Assist users with operating system and application support.
  • Configure and manage basic network-related issues.


General Skills & Qualifications:


  • Ability to meet customer needs while aligning with business objectives.
  • Strong problem-solving and analytical skills.
  • Proficiency in MS Office Applications and basic networking concepts.
  • High accuracy and attention to detail.
  • Ability to negotiate outcomes and consider stakeholders' needs.
  • Strong teamwork and collaboration skills.


REQUIREMENTS

Requirements:

Education:


  • technical degree is preferred, especially in telecommunications.

Experience:


  • 0-2 years of experience in customer support or service.
  • Basic knowledge of Networking, Operating Systems, and Application Support.
  • Familiarity with network management tools (NMS, OSS).
  • Strong call handling and email communication skills.
  • Understanding of infrastructure monitoring and alerts.

Ability to adapt quickly to new technologies


Language Skills:


  • German – B2 level or above.
  • English – B2 level or above.


ARE YOU THE PERFECT CANDIDATE?