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1st Level Helpdesk jobs abroad
463 job offers found
1st Level Helpdesk jobs abroad
463 job offers found
DESCRIPTION
- Training starts on the 12th of May
- Work 5 days a week on 8.5 hours shift (with1 hour break) - schedule between Mon-Fri 9:00-17:00.
- Available to work from our office in Warsaw for the first 6-9 months. After this time, there may be a possibility to work in hybrid model 50%.
- Be the 1st point of contact for premium travel inquiries of customers.
- Advise partners on flights, products, online services, payment methods, membership programs etc.
- Help in purchasing airline tickets and handling different payment methods.
- Support customers with travel difficulties.
- Assist passengers via calls /chat.
- Foster enduring relationships with customers for building trust.
REQUIREMENTS
- Fluent in written and spoken German (C1) and English (B2 level)
- Naturally helpful and collaborative spirit.
- Enthusiastic, patient, and open-minded.
- Active listener and able to communicate clearly and with ease.
- Sharp eye for accuracy and precision.
- Highly organized.
- Available to work from our office in Warsaw.
OFFER
- Work for the largest, well-known Nordic 5-star airline - SAS.
- Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
- Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
- Embrace an international and diverse work environment that broadens your horizons.
- Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
- Work in a modern office located in the heart of Warsaw.
SKILLS
Customer Service
Active Listening
Problem-Solving
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