The Sales Team Lead is responsible for overseeing and guiding a team of sales agents to meet and exceed sales targets. This role involves managing daily operations, providing coaching and training, ensuring high levels of sales target attainment, customer satisfaction, and driving performance through effective leadership and strategic planning.

Responsibilities:

• Ability to explain what's driving their teams performance in a concise and data driven way.
• Ability to identify and grow talent, lead, motivate and coach direct reports.
• Proven ability to identify training needs and support development of programs.
• High level of integrity as demonstrated personally and professionally.
• Proven ability and passion to coach in one on one and also in a team setting with a clear data driven approach and tangible output for agents to improve.
• Outstanding customer service skills.
• Excellent written and verbal communication skills. Comfort communicating with all levels of management and able to adjust messaging to different target audiences with to the point communication.
• Excellent organizational skills and detail oriented approach to problem solving.
• Demonstrated proficiency in multi tasking and prioritization.
• Moderate understanding of business process improvement methods.
• Understanding of departmental policies and procedures.

Job Qualifications:

• 1+ years of Managerial experience.
• At least 3 years overall work experience.
• At least 1 year sales experience primarily outbound sales upselling, cross selling, online sales, or telemarketing relationship sales, ad sales, digital marketing with at least 1 year supervisory experience.
• Proven track record of achieving targets and leading high performing teams.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software and sales analytics tools.
• Strong problem solving skills and the ability to make data driven decisions.
• Ability to work in a fast paced and dynamic environment.
• Strong language skills in Italian.
• Good level of English.

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• Career Counselling
• Additional paid time off
• Flexible benefits
• Luxury health & dental insurance
• Life insurance
• Food vouchers
• Fuel card/Public transport card
• Multisport cards
• Employee Assistance Program
• Bonuses for special occasions
• Options to buy shares

Location: Sofia, Bulgaria

Work Model: Full time work from office