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Job offers with languages in Europe

549 job offers found

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Dutch-speaking Team Leader to Riga, Latvia

Riga , Riga

Easy apply
Relocation package
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Dutch-speaking customer support agent to Rabat, Morocco

Rabat , Rabat

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Relocation package
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Norwegian speaking Team Leader to Riga, Latvia!

Riga , Riga

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Relocation package
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Customer Support Agents Dutch/Flemish Speaking

Remote , Remote

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Relocation package
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Project Manager

Remote , Remote

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Relocation package
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Operations Manager

Riga , Riga

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Relocation package
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Dutch-speaking Business Developer (Google) in Barcelona

Barcelona , Barcelona

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Relocation package
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Customer Support - German Speaking

Qormi , Qormi

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Relocation package
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German Order Support specialist - Tech company - Remote

Remote , Remote

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Relocation package
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Digital Campaign Consultant in Barcelona (Swedish Speaker)

Barcelona , Barcelona

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Relocation package
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German-speaking Content Moderator in Athens, Greece

Athens , Athens

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Relocation package
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Catalog Specialist with Polish

Bratislava , Bratislava

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Norwegian speaking HR administrator to Riga, Latvia!

Riga , Riga

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Customer Support Norwegian Speaking

Qormi , Qormi

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Relocation package
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German Account Manager

San Sebastián de los Reyes , San Sebastián de los Reyes

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Relocation package
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Team Manager (m/f/d)

Riga , Riga

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German Customer Advisor Medical Sector Remote from Portugal

Remote , Remote

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Account Manager - Dutch speaking

Barcelona, Spain , Barcelona, Spain

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Swedish speaking Account Manager

St Julian's , St Julian's

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Account Manager - German Speaker

Barcelona, Spain , Barcelona, Spain

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Relocation package
You are seeing job offers with languages in Europe. Companies publishing with Europe Language Jobs are looking for multilingual speakers to work in top locations in Europe. Job offers with languages are published every day on our site, so keep looking for the right position for you. Complete your CV information and you will be able to see job offers matching your languages and skills. You can search by language, country, city and sector and you can do further searches using the Find Jobs By box. You are only a few clicks away from landing a language job in Europe!
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job offers of Multilingual Jobs Worldwide at Europe Language Jobs

Dutch-speaking Team Leader to Riga, Latvia

Riga , Latvia

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DESCRIPTION

Do you speak Dutch and have experience in Team Leadership within the call center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project!

Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise™. We are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms, and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. The Client has been recognized among India's 50 best companies to work for in 2020 by the Great Place to Work®️ Institute.

Responsibilities:

  • Lead and mentor team members in a dynamic environment
  • Drive process performance to exceed SLA deliverables
  • Manage complex client engagements and implement creative business solutions
  • Provide excellent customer service and address client needs
  • Ensure quality deliverables and manage team relationships effectively
  • Manage productivity, attrition, and performance dips with reinforcement plans
  • Conduct team huddles to discuss updates and key focus points
  • Handle client queries and complaints, liaise with appropriate departments for solutions
  • Mentor team in process and quality parameters
  • Perform Root Cause Analysis and create action plans for improvement
  • Provide direct customer support and assist team members as needed
  • Create and maintain operations-related reports
  • Collaborate with support groups to improve agent profiling and performance
  • Adhere to company and customer procedures, policies, and confidentiality guidelines
  • Perform any additional tasks to enhance client service or improve KPIs

Qualifications & Requirements:

  • Customized working schedule depending on the service window received from the client
  • Fluent Dutch and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems
  • At least 1-2 years' experience as customer service Team Lead
  • Computer literate with a minimum typing skill of 30 wpm with 90% accuracy
  • Excellent people management skills should have experience in previous roles
  • Good experience in MS Office - Word, Excel, and PowerPoint
  • Strong experience in presentation skills
  • Excellent communication and customer service skills
  • Excellent analytical and problem-solving capabilities
  • Ability to drive initiatives in the team with creativity and a long-term vision
  • Experience in initiating and implementing process improvements
  • Experience in Customer Support/Customer Relationship/Customer Service
  • Hands-on experience in back-office activities - Live Chat and Social Media
  • Take ownership to manage deliverables across multiple assignments
  • Should be a self-motivated achiever

Benefits:

  • Attractive salary package
  • Permanent contract
  • Relocation support
  • Private insurance including spouse & kids and dental care
  • Career growth opportunities in a multinational company

REQUIREMENTS
Do you speak Dutch and have experience in Team Leadership within the call center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project!

ARE YOU THE PERFECT CANDIDATE?
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