Booking Reservations jobs abroad
95 job offers found


explore Katowice or Szczecin , Katowice or Szczecin


DESCRIPTION
Main responsibilities and duties:
• Serve as the primary point of contact for concierge communications via email and phone, managing guest reservations and providing accurate information.
• Deliver outstanding service by promptly, efficiently, and courteously responding to guest inquiries and requests.
• Promote and sell services in line with Reschio standards and procedures.
• Assist and guide guests in selecting from a variety of options, such as restaurant reservations, spa bookings, internal and external activities, transportation arrangements, and more.
• Anticipate guests' individual needs, ensuring their requests are seamlessly processed.
• Adhere to all Front Office policies, procedures, and service standards.
• Facilitate clear and effective communication between departments, ensuring all relevant information is shared to coordinate and enhance guest satisfaction.
• Address guest issues and feedback with tact and efficiency, providing prompt resolutions and ensuring proper internal follow-up.
• Foster a positive, collaborative team environment, contributing to a harmonious workplace.
• Maintain impeccable standards of hygiene, professional behaviour, and grooming at all times.