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Job offers with languages in Europe

781 job offers found

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Service Delivery Operations , Client Facing

Lisbon , Lisbon

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French-speaking Customer Advisor WFH from Portugal

Lisbon , Lisbon

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Customer Service Agent (Dutch Speaker)

Athens , Athens

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Content Moderator for Social Media with Italian in Lisbon

Lisbon , Lisbon

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Turkish Speaking job opportunities

Athens , Athens

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Athens , Athens

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Athens , Athens

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Remote , Remote

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Czech-speaking Customer Support Agent to Greece

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Kundenexperte mit Deutsch - verdiene mehr als 2000 EUR!!!

Sofia , Sofia

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Deutschsprachiger Kundenberatungs-Profi

Sofia , Sofia

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Customer Support or Content Moderator (Italian speaker)

Lisbon , Lisbon

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German speaking Back Office Analyst

Lisbon , Lisbon

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Customer Experience Specialist in Lisbon (Dutch Speaker)

Lisbon , Lisbon

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Remote Bol.com Client Service in Portugal (Dutch Speaker)

Remote , Remote

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Ukrainian/Russian Speaking Job Opportunities (bilingual)

Athens , Athens

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French & English - Bilingual Customer Service Representative

Remote , Remote

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German & English - Bilingual Customer Service Representative

Remote , Remote

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Finnish Speaking Quality Analysts - Call Centre

Riga , Riga

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German Speaking Quality Analysts - Call Centre

Riga , Riga

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job offers of Logical Recruitment Partners at Europe Language Jobs

Service Delivery Operations , Client Facing

Lisbon , Portugal

Mandatory:
DESCRIPTION

Are you ready to take the reins in a dynamic client-facing role? We're seeking a Service Delivery Operations Specialist - Operations Lead to join our team and make a real impact. Based in a vibrant environment with a competitive salary and a comprehensive benefits package, this position offers the opportunity for growth and development.

 

Package Conditions:

  • Salary: €23,000 annually (x14 months)
  • Meal Allowance: €7.63 per day
  • Health Insurance
  • Flexible Benefits Bonus: €47.92 per month (totaling €575 per year for a complete worked year), to be utilized for employee benefits such as public transportation passes, office and electronic equipment, and acquiring premium health insurance.

 

Role Overview:

As our Operations Lead, you'll be at the forefront of client engagement, owning the delivery of service and service metrics as per contractual agreements. This role involves managing all aspects of the team's strategy, forecasting, and execution excellence, while fostering a culture of motivation, engagement, and accountability.

 

Main Responsibilities/Accountabilities:

  • Maintain and develop key client relationships.
  • Own the delivery of service and service metrics to clients.
  • Support quality programs and embed new processes and workflows.
  • Drive continuous improvement and value-add initiatives.
  • Meet the obligations established within contracts and assess strategic directions.
  • Ensure robust process documentation and manage team members' development.
  • Resolve serious issues and allocate resources effectively.

 

Required Skills and Experience:

  • 6+ years' experience managing teams in an outsourced/operations environment.
  • Management of large teams and multi-party management skills.
  • Demonstrated ability to meet SLAs/metrics and manage revenue/financial aspects.
  • Strong organizational, multi-tasking, and time-management skills.
  • Excellent negotiation, mediation, and conflict management abilities.
  • Creativity and change management experience.
  • Ability to work in a process-driven, high-demand environment and meet targets consistently.
  • Strong communication, interpersonal, and project management skills.
  • Proficiency in English is essential.

If you're a proactive leader with a passion for driving results and delivering exceptional service, we want to hear from you! Join our team and be part of a journey focused on continuous improvement and adding value to clients.

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