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Job offers with languages in Europe

345 job offers found

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Dutch Customer Service Agent in Malta (relocation package)

Sliema , Sliema

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Relocation package
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Deutschsprachiger Kundenservice-Profi - Chat

Sofia , Sofia

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Relocation package
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Finnish Customer Service Agent in Malta (relocation package)

Sliema , Sliema

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Relocation package
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Remote German-speaking Customer Support Specialist

Athens , Athens

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Relocation package
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Dutch-speaking Customer Support Agent in Greece!

Athens , Athens

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Dutch-speaking Customer Support Agent in Lisbon, Portugal

Lisbon , Lisbon

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Dutch-speaking Support for Facebook in Lisbon, Portugal

Lisbon , Lisbon

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Dutch-speaking Support for automotive brand in Athens

Athens , Athens

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Dutch Customer Service for iGaming in Sofia, Bulgaria

Sofia City , Sofia City

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Relocation package
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Dutch-speaking Customer Care Agent in Greece (remote)

Athens , Athens

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German-speaking Content Moderator in Athens, Greece

Athens , Athens

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Dutch-speaking Customer Support projects Bulgaria

Sofia City , Sofia City

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Dutch-speaking Customer Care Agent Sofia or Remote

Sofia City , Sofia City

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Dutch-Speaking Customer Support in Athens, Greece

Athens , Athens

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Dutch-speaking Customer Support (Remote in Greece)

Athens , Athens

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German-speaking Customer Support - work in sunny Greece!

Athens , Athens

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Chinese - Speaking Customer Experience Officers - 中文客服

Remote , Remote

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Dutch-speaking Customer Support Agent to Sofia, Bulgaria

Sofia City , Sofia City

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Dutch-Speaking Customer Support remote in Portugal

Lisbon , Lisbon

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Kundenservice- und Vertriebsspezialist auf Deutsch (Chat)

Sofia , Sofia

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Relocation package
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HIGHLIGHTED
job offers of Kindred Group at Europe Language Jobs

Dutch Customer Service Agent in Malta (relocation package)

Sliema , Malta

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DESCRIPTION

About Kindred

Kindred Group is a digital entertainment pioneer bringing together 11 successful online gambling brands (including Unibet), forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.

 

The role

As a Kindred Group Customer Service Agent, you will play a key role in our mission to offer customers the best gambling experience ever. You'll be one of over 200 agents across Malta and Gibraltar who individually support the customers of our 11 brands in their native languages.

Your technical knowledge and excellent communications skills, both written and verbal, will contribute to your success.

We provide a dedicated training programme including systems and product modules, plus ongoing development so that you can provide the best possible support to our customers.

This vacancy is based in sunny Malta and offers great career opportunities to use your passion for customers in an online gambling environment. We offer work in a shift system - either day shifts or twilight shifts. The day shift hours will vary between 8:00 a.m. and 00:15 in 8-hour shifts for 5 days a week. For the twilight shift, the hours of work are 19:15 to 3:15 a.m. any 5 days a week.

 

What you will do

  • Support your colleagues and contribute to a great team atmosphere
  • Deliver customer support across LiveChat (70%), email and telephone
  • Guide customers through the desktop and/or mobile devices to assist them in using our services and products
  • Help to resolve customer queries
  • Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
  • Work closely with other departments like Player Safety, Responsible Gambling and CRM to ensure a positive and safe gambling experience
  • Speak on behalf of customers by providing useful feedback on their experiences
  • Handle both written and verbal internal communications in English

 

How will success be measured in this role

  • Customer satisfaction scores
  • Contact quality, demonstrating empathy, reaching resolution, strong communication and friendliness
  • Number of contacts handled
  • Product knowledge
  • Team contribution and extra tasks
  • Regular performance reviews with your line manager
  • Acting in line with Kindred Group values
  • Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth
REQUIREMENTS

Your skills and experience

  • Fluency in Dutch and English language is essential
  • Excellent, responsible and reliable team player
  • Experience of complex problem solving
  • Ability to multi-task in a fast-paced environment
  • Good understanding of basic internet and technical concepts

ARE YOU THE PERFECT CANDIDATE?
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