Join a global leader in technology and services that empowers top brands worldwide. This is your chance to be part of a dynamic team that offers cutting-edge solutions and makes a real difference. With a presence in over 70 countries and a culture of recognition, this company has earned accolades such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.”

Their mission is clear: help businesses, bloggers, and creatives grow their online presence and succeed with innovative website solutions.

As a Customer Service Representative, you will:

• Provide exceptional customer support via chat, email, and phone.
• Troubleshoot platform-related issues and guide users toward effective solutions.
• Educate customers on platform features, enabling them to maximize their website's potential.
• Collaborate with technical and development teams to resolve advanced issues.
• Stay informed about platform updates to ensure accurate support delivery.
• Gather and relay customer feedback to improve the overall user experience.

We are looking for a driven and enthusiastic Customer Service Representative who has:

• Proficiency in German (oral and written) and advanced English (B2+ level).
• Previous experience in customer service, technical support, or a similar role.
• Strong communication skills with a knack for solving problems.
• A passion for technology and the ability to quickly learn new tools.
• Experience with website builders or content management systems (preferred, but not required).

• A full-time indefinite contract with competitive terms.
• Attractive salary and performance-based bonuses.
• Relocation package to Lisbon, including a €3000 Signing Bonus.
• A central location in Lisbon, perfect for enjoying the vibrant city life.
• Opportunities for professional growth with tailored development programs, courses, and language classes.
• Paid training to ensure you're fully equipped for the role.
• Bring-a-friend bonuses for referring other talent to join the team.